RMM Solutions is an experienced value-added re-seller, who has been in business, as a profitable and progressive entity for over 24 years. We pride ourselves on our resources and ability to adapt to our customers changing needs, maintaining long and great relationships with our customers, both internally and externally. We are currently experiencing excellent growth and are seeking some very technically dynamic individuals to capitalize on the opportunities that our customers and partners are presenting us.
Our unique consultative approach is rare in an industry that tends to push product before fully understanding the complex needs and goals of the client. We go to great lengths to assess current IT environments, recommend both hardware and software solutions married perfectly to a business' aspirations, and then provide dependable and intelligent support to ensure that technology continues to serve its intended purpose, quietly yet powerfully. Our teams are specialized and trained in all our product offerings. While serving our clients, we strive to live out our core values of teamwork, character, service, attitude and professionalism, intertwining them in all aspects of our sales and service delivery, resulting in a terrific culture to be a part of.
This successful candidate will need to thrive in a fast-paced, team environment and does not shy away from a challenge. The ideal candidate should understand and appreciate the importance of great customer service and enjoy working with clients. This candidate should be a self-starter with a high-level of initiative and strong communications skills, both written and verbal. The Help Desk Service Coordinator should be comfortable taking phone calls throughout their shift, sending email communication and communicating with teammates in person and via chat. This position requires someone who can balance the many priorities coming in from clients, the various requests from outside departments, and calendars of our Help Desk technicians on a daily, even hourly, basis to ensure they are staying on track and priories/expectations are being met. The ability to adapt, multi-task and stay consistent are necessary.