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Junior Account Executive

Why Work For RMM Solutions...

RMM Solutions is an experienced value-added re-seller, who has been in business, as a profitable and progressive entity for over 24 years. We pride ourselves on our resources and ability to adapt to our customers changing needs, maintaining long and great relationships with our customers, both internally and externally. We are currently experiencing excellent growth and are seeking some very technically dynamic individuals to capitalize on the opportunities that our customers and partners are presenting us.

Our unique consultative approach is rare in an industry that tends to push product before fully understanding the complex needs and goals of the client. We go to great lengths to assess current IT environments, recommend both hardware and software solutions married perfectly to a business' aspirations, and then provide dependable and intelligent support to ensure that technology continues to serve its intended purpose, quietly yet powerfully. Our teams are specialized and trained in all our product offerings. While serving our clients, we strive to live out our core values of teamwork, character, service, attitude and professionalism, intertwining them in all aspects of our sales and service delivery, resulting in a terrific culture to be a part of.

Job Details

The Junior Account Executive is responsible for achieving monthly, quarterly, and annual sales goals by managing an assigned territory using a variety of sales methods. The Junior Account Executive will build direct relationships with business and technology leaders within organizations and work closely with his or her inside sales and engineering resources to maximize sales opportunities within the territory. This position may combine skill development within existing named accounts and is also focused on finding, cultivating, and closing opportunities with prospective and existing clients.

This position is partnered with an assigned Account Executive and the Director of Sales to provide mentorship, training, and sales support.

Portrait of consultant on the phone with headset

Position Goals

  • Develop assigned territory by prospecting, establishing new client relationships
  • Grow existing client relationships by upselling and cross selling
  • Delivering outstanding customer service
  • Qualify and close sales opportunities
  • Maximize product profitability
  • Develop product knowledge and sales skills

Preferred Qualifications

  • 4 year degree preferred or sales experience in related filed
  • Facilitation and communication skills
  • Enthusiastic and dedicated to the challenge of helping clients and potential customers
  • Demonstrates attention to detail
  • Self-starter with the ability to perform with little or no supervision
  • Function collaboratively as part of a fast-paced, client-orientated team
  • Must be able to work with variety of personalities
  • Excellent customer service skills required

Functional Responsibilities

  • Responsible for working independently with little to no daily supervision
  • Develop detailed business plans designed to meet predetermined goals and quotas
  • Maximize product profitability by utilizing vendor promotions, incentives, and registration programs as appropriate
  • Develop product knowledge and sales skills by participation in ongoing vendor, distributor, and RMM training opportunities
  • Utilize RMM Solutions tools (e.g., ConnectWise) in order to ensure professional account management
  • Create and maintain forecast, configurations, proposals, pricing, order entry, and opportunity documentation
  • Manage inbound and outbound communications via phone, fax, and email in a professional and timely manner
  • Qualify prospects to meet RMM customer profile
  • Qualify opportunities by identifying pain, budget, decision and timeline criteria
  • Complete solution design surveys and required documentation for proper solutions design/presales engineering
  • Proactively recommend appropriate business-enabling products and solutions to meet client needs and objectives
  • Prospect for new clients by developing assigned SQLs, building lead sharing and referral sources
  • Conduct reoccurring customer meetings onsite or via phone to grow customer relationships, upsell and cross-sell
  • Resolve client complaints in a fast and friendly manner and follow up to ensure client satisfaction
  • Complete contract forms, prepare quotes and proposals
  • Attend and participate in project kick-off meetings
  • Participate in ongoing project meetings as needed
  • Provide support to project management during implementations as needed
  • Create, update and maintain an accurate and up to date forecast in ConnectWise
  • Create and maintain customer database and activities in ConnectWise weekly
  • Attend shows and events
  • Develop and maintain distributor/manufacturer territory relationships
  • Create, develop and maintain a territory using methods such as:
  • Cold Calling
  • Marketing Campaigns
  • Email Campaigns
  • Attending business development events
  • Asking for referrals
  • Attending business specific trade shows
  • Attend/coordinate customer social events as required

Mental Requirements

  • Reading, Writing, Calculating
  • Social interaction skills
  • Reasoning/Analysis
  • Works with minimal supervision
  • Ability to define problems, collect data, establish facts and draw valid conclusions

Travel Requirements

  • Travel expected 25% of the time, which may include overnight stays


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